Managed Tech Support for Businesses — Prevail IT Solutions USA Inc
🛡️ 24+ years experience ⏰ On-site & Remote 🚨 24/7 Available

Managed Tech Support for Businesses — reliable, proactive, and human

We take the IT overhead off your plate so you can focus on running your business. Network, cloud, backup, servers — we manage it all with industry-leading practices and transparent SLAs.

Why choose us

Proactive Monitoring

24/7 monitoring across network, servers and cloud to catch issues before they affect users.

One vendor. Full coverage.

From hardware maintenance to cloud administration and backups — one trusted partner for everything.

Fast response

Remote troubleshooting immediately; on‑site visits scheduled within SLA windows when required.

What we manage for you

Infrastructure

  • Servers (Windows / Linux) — patching, hardening, monitoring
  • Network devices — switches, firewalls, Wi‑Fi
  • On-site hardware lifecycle & warranty management

Cloud & Backup

  • Cloud administration (Azure, AWS, hybrid)
  • Backup, replication and tested restore procedures
  • Cost optimization and governance

Service Packages

Simple, transparent packages. No hidden fees — we take care of the overhead so your team can focus on business.

Essential

Perfect for small offices: remote support, basic monitoring, monthly health checks.

  • Remote support (business hours)
  • Monthly patching & reports
  • Basic backup monitoring

Business

For growing companies: 24/7 monitoring, faster SLA, and regular on-site visits.

  • 24/7 monitoring & alerts
  • Quarterly on-site maintenance
  • Disaster recovery runbook

Enterprise

Custom SLAs, dedicated engineers, hybrid-cloud optimization and compliance support.

  • Dedicated account engineer
  • Custom security & compliance
  • Capacity planning & cost controls

Case Study — Typical engagement

"We migrated a 50-seat office to a hybrid Azure setup, implemented automated backups and improved uptime from 96% to 99.98% within three months. The team now spends zero time on daily IT tasks." — IT Manager, satisfied client

We document every step, provide knowledge transfer, and leave you with simple dashboards and predictable costs.

FAQ

Do you support cloud-only businesses?

Yes — we manage cloud infrastructure (Azure, AWS) and hybrid environments.

How does billing work?

Flexible billing: hourly, monthly packages or annual contracts. We provide transparent quotes and a clear SLA.

Can you work with our current vendors?

Yes — we handle vendor coordination and procurement on your behalf.

What about security & compliance?

Security-first approach: patching, least privilege, backups, and documented procedures. We can support common compliance needs.

© Prevail-IT Solutions USA Inc. All rights reserved. Managed IT services • 24+ years of experience