Open positions

What you'll do

• Install, configure, and repair desktops, laptops, printers, servers, and peripherals.
• Set up and troubleshoot network equipment: switches, firewalls, routers, and Wi-Fi.
• Install, update, and support operating systems and business software.
• Provide hands-on and remote technical support to end users.
• Handle new-user setups, office moves, and equipment replacements.
• Run cabling and organize network closets and server racks.
• Document your work, update tickets, and keep client records current.
• Escalate complex issues and work alongside our engineering team.

What you'll need

• At least 3 years of hands-on IT support experience.
• A valid driver's license and reliable transportation.
• Strong knowledge of computer hardware and troubleshooting.
• Solid experience with Windows, macOS, and common business applications.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Familiarity with Active Directory, cloud email, and user management.
• A friendly, professional manner with non-technical users.
• Good time management and the ability to work on your own between sites.

Nice to have

• CompTIA A+, Network+, or similar certifications.
• Experience with RMM and ticketing (PSA) tools.
• Experience in a managed service provider (MSP) environment.

What you'll do

• Find and reach out to new business clients by phone, email, LinkedIn, and in person.
• Represent Prevail IT at networking events and local business groups.
• Run discovery meetings to understand each prospect's IT needs.
• Work with our technical team to prepare proposals and quotes.
• Follow up, negotiate, and close new agreements.
• Keep your pipeline and activity up to date in our CRM.
• Stay in touch with existing clients to spot new opportunities.

What you'll need

• Proven experience in B2B sales, ideally in IT or technology services.
• Excellent spoken and written communication skills.
• A self-starter who is comfortable with outreach and follow-up.
• Confidence presenting to business owners and decision makers.
• Organized, with experience using a CRM.
• A valid driver's license for client meetings across South Florida.

Nice to have

• An existing network of local business contacts.
• Basic understanding of managed IT and cloud services.

What you'll do

• Coordinate between clients and suppliers on orders, deliveries, and service requests.
• Schedule client appointments and technician visits.
• Answer phone calls and emails, and handle client requests from start to finish.
• Request quotes from suppliers and track orders until they are delivered.
• Follow up with clients to make sure their needs were met.
• Keep client records, schedules, and files organized and up to date.
• Support billing and general office administration.

What you'll need

• Previous experience in an administrative, office, or customer service role.
• Excellent organization and attention to detail.
• Clear, friendly communication by phone and email.
• Ability to manage several tasks and priorities at once.
• Comfortable with email, calendars, spreadsheets, and office software.

Nice to have

• Experience in an IT or technology company.
• Experience with ticketing, CRM, or scheduling systems.